Previously as North Point’s After Sales Director, Grady combines his extensive background in direct service with his hands on product knowledge to deliver a superior customer experience through all phases of the selling and purchasing process. Grady brings a unique blend of knowledge and interaction with both power and sail products to help his clients find the “right” boat or execute a strategy to getting their boat sold. Grady has had a pivotal role in shaping North Point’s offerings of new boats with extensive market research that ensures he can guide his clients to build not just any new boat, but the right boat for them. “I believe a yacht broker who is armed with knowledge of their product is only half prepared to help represent their clients. The most important part of working with clients is asking questions, understanding their needs, and ensuring the principal outcome is a happy experience that leads to great times with friends and family on the water.” – Grady Byus